FAQs and Concerns

Frequently Asked Questions

• How long is the process of producing my Custom Unit?

Please allow 7-10 business days for Custom Units to be made once the bundles and alce products are in the posesseion of Kellys' Kouture, LLC. An email will be sent to confirm hair has succesfully been delived to our address. However, if your custom unit includes highlights or custom color, processing time will be increased to 10-14 business days. Production time may increase due to quantity of orders. 

 

• Where do I send my hair?

Please send all bundles and lace products to the address provided in the confirmation email. 

• How long is the shipping time?

Our shipping time is usually 2-3 business days. Shipping may be delayed due to unforeseen circumstances.

• How long is processing time?

Our processing time is typically 2-4 business days. All custom units coem with an adjustable strap and 3 combs.

• Are Custom Units glue-less? 

Closure Units can be worn glue-less. It is recommended to use a glue adhensive when wearing custom frontal units. 

• How do I ensure the custom unit fits? 

The cap has straps that may lossen and tighten the wig to your liking.

If you have any more questions, feel free to email us at [email protected] before purchasing. 

Concerns

• You are required to put your full name on the packaging when shipping hair products. You may also email the tracking number after you send your hair.
• Once your custom unit is made, it will be shipped back to the address provided on your order purchase. 
• It is recommend to send a minimum of 3 bundles for lengths over 10" inches for custom units. Lace products may not have holes, tears, or bald spots. 
• As a precautionary measure, lace products and bundles must be new or previously washed prior to sending. If bundles and lace products are not clean when sent out, Kelly's Kouture, LLC will send them back and provide you with a refund. Shipping cost will be deducted from refund.
• It is imperative to send a picture of desired bleach color or desired custom color after your purchase. Please send all pictures to [email protected].
• Due to hygienic reasons, all sales are final.